WHAT INFORMATION DOES NIVI COLLECT?
When you call or text Nivi, or interact with our social media messaging services, we maintain a log of the information you provide. That could include your phone number, social media handle, and any information you share with us in the course of using our service, including medical information that you share.
HOW DO WE USE THIS INFORMATION?
We use this information to run our core operations, which is to provide you with health information, manage referrals, and solicit feedback on your experience with Nivi and its partners. We may also use some kinds of information for research and analytics purposes. Any published research results will involve only anonymized or aggregated information.
COMPLIANCE WITH LAWS AND LAW ENFORCEMENT
Nivi, Inc. cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of Nivi or a third party, to protect the safety of the public or any person, or to prevent or stop any illegal, unethical or legally actionable activity.
Nivi, Inc. may sell, transfer or otherwise share some or all of its assets in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.
DO YOU DISCLOSE MY PERSONAL INFORMATION TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We only share anonymized information unless you give us permission to do otherwise. One example of a case where we share your personally identifiable information is with health facilities when you redeem a referral code. We do not share any information about you with these facility partners unless and until you decide to visit the facility and redeem a referral code.
We created Nivi to serve adolescents and adults who are at least 15 years of age. We do not knowingly collect any information from anyone under 15 years of age.
DATA SECURITY AND RETENTION
Nivi uses reasonable security practices and procedures, including managerial, technical, operational, and physical safeguards, to protect your personal information. We retain your personal information for as long as is necessary to provide the Nivi services, but in no event for longer than 3 years.
USERS IN KENYA
Users in Kenya have the right to request access to the information Nivi has collected about them, and to correct that information if it is inaccurate. Users in Kenya have a right to request that Nivi erase their personal data. However, Nivi may not always be able to comply with the request of erasure for specific legal and regulatory reasons which will be notified to the user, if applicable, at the time of the request. To exercise these rights, please contact our Grievance Officer, Siddartha Goyal, at firstname.lastname@example.org.