Privacy Policy

WHAT INFORMATION DOES NIVI COLLECT?

When you call or text Nivi, or interact with our SMS or social media messaging services, we maintain a log of the information you provide. That could include your phone number, social media handle, and any information you share with us in the course of using our service, including medical information that you share.

HOW DO WE USE THIS INFORMATION?

We use this information to run our core operations, which is to provide you with health information, manage referrals, and solicit feedback on your experience with Nivi and its partners. We may also use some kinds of information for research and analytics purposes. Any published research results will involve only anonymized or aggregated information.

COMPLIANCE WITH LAWS AND LAW ENFORCEMENT

AskNivi Ltd. cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of Nivi or a third party, to protect the safety of the public or any person, or to prevent or stop any illegal, unethical or legally actionable activity.

BUSINESS TRANSFERS

AskNivi Ltd. may sell, transfer or otherwise share some or all of its assets in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.

DO YOU DISCLOSE MY PERSONAL INFORMATION TO OUTSIDE PARTIES?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. We only share anonymized information unless you give us permission to do otherwise. One example of a case where we share your personally identifiable information is with health facilities when you redeem a referral code. We do not share any information about you with these facility partners unless and until you decide to visit the facility and redeem a referral code.

CHILDREN’S PRIVACY

We created Nivi to serve adolescents and adults who are at least 15 years of age.  We do not knowingly collect any information from anyone under 15 years of age.

DATA SECURITY AND RETENTION

Nivi uses reasonable security practices and procedures, including managerial, technical, operational, and physical safeguards, to protect your personal information.  We retain your personal information for as long as is necessary to provide the Nivi services, but in no event for longer than 3 years.

YOUR CONSENT

By using this site and the Nivi service, you consent to this privacy policy and our Terms of Service

CHANGES TO OUR TERMS OF SERVICE AND PRIVACY POLICY

If we make changes to our Terms of Service or Privacy Policy, we will post these changes on this page or otherwise make this revised information available to you.

CONTACT US

If you have any questions or concerns about this Privacy Policy, you can contact AskNivi Ltd. at IKIGAI at GPO Building, along James Gichuru Road, Nairobi, 00100.